Terms of Trade | Huggable Toys

By continuing to browse, view content and place orders on the Huggable Toys website, you, the company, customer, visitor or anyone acting on your behalf, is deemed to fully and unconditionally agree to these Terms and Conditions.

Payment Terms:

  • All first orders with Huggable Toys are on a proforma basis. Subsequent orders are offered on a 30 day (from date of invoice) credit account only on the provision of a signed credit application received by us.  Application is to be fully completed and signed, including signature of the personal guarantee section.
  • Payment may be made through EFT, cheque, cash or mastercard and visa.
  • Credit Card payment upfront (or kept on file) will be entitled to a 5% discount on products (not including specials, non-plush items and already discounted items).
  • If account is required or credit card declined, 2.5% will be given only if paid within 7 days
  • Accounts paid within 7 days are entitled to a 2% discount on products (not including credit card upfront payment discount, specials and already discounted items)
  • Finance Charge of 1.5% monthly charge will be incurred on all overdue accounts.
  • All goods remain the property of Huggable Toys until payment in full is received.
  • Prices are Subject to Alteration without notice.

Minimum Purchase Requirement

All orders placed should be for a minimum deliverable stock value of $150 + GST. Huggable Toys will email customers to advise if orders cannot be processed due to non-minimums so the order that they can then be increased to the required level. The $150 + GST value is calculated excluding any freight charges.  Huggable Toys may change this at their discretion so please contact us if required.

Promotions & Special Deals

Discounted or special pricing or products offered via a promotion applies to the Huggable Toys wholesale price and no further discounts or rebates are applicable.  Items purchased under a clearance, as seconds or a special deal are non-returnable and non-refundable.

Animated Products

Animated products are generally supplied with a batteries but the onus is on the customer to check and clarify the toy is or is not supplied with batteries.  Batteries are supplied for sample purposes and it is recommended sample batteries are replaced upon arrival into the store.

Credit / Return Of Goods

We request all products are checked upon arrival into store and any claims made with 7 days of the date of delivery of goods.  All credit claims must be made in writing – by post, email or fax. Any goods purchased by the customer may only be returned to Huggable Toys where notification of the proposed return of the goods is received within the applicable period and Huggable Toys has agreed in writing (by way of Return/Credit Authority) to accept the return and/or credit of the goods.  Stock must be returned in a resalable condition or credit may be refused.

A 10% restocking fee may be applied to all returns made contrary to the claim.


Omissions, Errors And Incorrect Pricing

Huggable Toys utilises every effort to ensure the accuracy of our website content.  However, you, the company, customer, visitor, and any other person acting on your behalf are advised that occasionally errors in the name, description, quantity, size, and any other aspect of the goods may give you a false or misleading impression on the goods and services offered by Huggable Toys.  No errors are intentionally or deliberately made and omissions of varying kinds, incorrect pricing, and other factual mistakes may arise from time to time.  If the customer has any concern regarding information of the goods or services, the customer is advised to request clarification from Huggable Toys prior to purchase.

Huggable Toys reserves the right to cancel or refuse any purchases made.

In the event of an incorrectly stated/advertised price where the customer had made a purchase, the customer will have the option to either have their purchase price refunded or have the same amount credited to your account to use to make another purchase.

Customer Details

You are responsible for the accuracy of your Customer Details. Information relating to your identity, address, contact details and all other relevant information shall be kept up-to-date and maintained by you. Failure to update and maintain your customer details may result in:
a) Misdirected/lost/delayed shipment to you or the recipients you nominate,
b) Rejection of any claims made by you regarding misdirected/lost/delayed shipments to you or the recipients you nominate,
c) Total denial of shipment to you or the recipient(s) you nominated,
d) Cancellation/suspension of your Account
e) Refusal by your bank/credit union/financial institution to process your payment

Other Businesses

Huggable Toys may provide links to the sites of retailers offering our products.  We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. Huggable Toys does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.


The integrity and security of information between you and the Huggable Toys website is not assured or guaranteed to the full extent. Likewise, we cannot and will not accept responsibility for the safe keeping, transmitting, and the overall security of information sent to and from our website/server(s). You, the company, customer, visitor, or any other person are responsible for maintaining the confidentiality of our account, username and password and restricting access to your computer.  By using this site you agree to accept responsibility for all activities occurring under your account and/or password.  You should take steps to ensure they are protected by relevant third-party software including, but not limited to, firewall software, anti-virus software, and other security protection software at all times. Whilst efforts are made to reduce such risk on our server(s), you, the customer, visitor, or any other person acknowledges that any information sent to or from our website, is done so at your own risk.

Access & Restriction

Through its own discretion Huggable Toys may have reason to prevent you, the company, customer, visitor, or any other person from gaining access to our website through any means/technologies available at its disposal. Any person identified as a potential security threat or anyone who has attempted to claim/purchase goods in a fraudulent or dishonest manner will immediately have their IP blocked. Where any law is broken or a crime is committed, Huggable Toys may also report such matters to the appropriate law enforcing bodies.

Changes To Our Terms & Conditions

Huggable Toys reserve the right to elicit changes and amendments to these Terms and Conditions on an on-going, ad-hoc basis, as needed and legally/ethically required, and at any other time it deems fit or necessary. By further visiting or purchasing goods from our website, you are deemed to have fully read, understood the Terms and Conditions, and thereby agree unconditionally to the Terms and Conditions, including any changes made.


All content included on our website is owned by Huggable Toys and as such is protected by international copyright laws.  Where content is supplied by external providers, such content is deemed to be owned by the said organisation/s and is also protected by international copyright laws.  No content is to be used in anyway without the written permission of Huggable Toys or original copyright owners.

You, the company, customer, visitor or anyone acting on your behalf are prohibited from making use of any intellectual property, trademarks, or logos owned and found on the Huggable Toys website without permission of Huggable  Toys or original copyright owners.   When perusing the Huggable Toys website content may be downloaded, printed or viewed only for private, non-commercial use for the exclusive purpose of product evaluation, making a purchase or promoting the sale of product to others.